Last Updated: May 2026
Our Commitment to Your Privacy
Malaysia eVisa is committed to protecting your privacy and ensuring you have a positive experience on our website and through our services. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our official portal at malaysiavisa.my, use our services, or interact with us.
Please read this privacy policy carefully. If you do not agree with our policies and practices, please do not use our services. We respect your privacy and are transparent about how we handle your data.
Information We Collect
Personal Information You Provide
When you apply for a Malaysia eVisa or MDAC through our portal, we collect personal information necessary to process your application. This includes:
- •Passport Information: Full name, nationality, passport number, issue date, and expiration date
- •Contact Details: Email address, phone number, and mailing address
- •Travel Information: Purpose of visit, intended arrival/departure dates, and accommodation details
- •Health Information: Vaccination records if required by Malaysian authorities
- •Payment Information: Credit card or payment method details (processed securely through encrypted gateways)
Automatically Collected Information
When you visit our website, we automatically collect certain information about your interaction:
- • Device Information: Browser type, operating system, device type
- • Usage Data: Pages visited, time spent, links clicked, and referral sources
- • IP Address: Your internet protocol address for security and analytics
- • Cookies: Temporary or persistent tracking data for enhanced user experience
How We Use Your Information
We use the information we collect for legitimate business purposes:
- ✓Application Processing: To process your Malaysia eVisa or MDAC application and communicate about your application status
- ✓Customer Support: To respond to inquiries, provide technical support, and resolve issues
- ✓Government Submission: To submit your application to Malaysian immigration authorities as required
- ✓Service Improvement: To enhance our website, services, and user experience through analytics
- ✓Legal Compliance: To comply with applicable laws, regulations, and immigration requirements
- ✓Communication: To send service updates, promotional offers, and travel information (with your consent)
Data Sharing & Third Parties
Who We Share Your Data With
We may share your personal information with third parties only in the following circumstances:
- Malaysian Immigration Authorities: Your application data is transmitted to official government immigration systems for processing and approval. This is essential for visa and arrival card processing.
- Payment Processors: Payment information is shared with secure, PCI-DSS compliant payment gateways. We do not store credit card details on our servers.
- Service Providers: Third-party service providers who assist with email delivery, analytics, hosting, and customer support (all bound by strict confidentiality agreements).
- Legal Requirements: When required by law, court order, or government authority to disclose personal information.
⚠️ Important Note
We do NOT sell, trade, or rent your personal information to third parties for marketing purposes. Your privacy is not a commodity.
Data Security & Protection
We implement comprehensive security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction:
- •SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard SSL/TLS protocols
- •Secure Servers: Our servers are protected with firewalls, intrusion detection systems, and regular security monitoring
- •Access Controls: Only authorized personnel with legitimate business need can access personal information
- •Data Encryption: Sensitive data is encrypted both in transit and at rest
- •Regular Audits: We conduct regular security audits and vulnerability assessments
- •Breach Response: In the unlikely event of a data breach, we have incident response procedures in place
Data Retention
How Long We Keep Your Information
- Application Records: Your visa application data is retained for a minimum of 3 years to comply with immigration record-keeping requirements and for dispute resolution.
- Financial Records: Payment transaction records are retained for 7 years as required by tax and financial regulations.
- Support Communications: Customer support records and correspondence are retained for 2 years for quality assurance and service improvement.
- Marketing Communications: If you opt in to marketing emails, we retain your contact information until you unsubscribe. You can unsubscribe at any time.
- Analytics Data: Aggregate analytics data is retained indefinitely; personal identifying information is anonymized after 12 months.
After the retention period expires, personal information is securely deleted or anonymized. If applicable law requires longer retention, we will retain data as required by law.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- ✓Right to Access: You can request a copy of the personal information we hold about you
- ✓Right to Correction: You can request that we correct inaccurate or incomplete information
- ✓Right to Deletion: You can request deletion of your personal data (subject to legal retention requirements)
- ✓Right to Opt-Out: You can opt out of marketing communications and certain data processing activities
- ✓Right to Portability: You can request your data in a structured, machine-readable format
- ✓Right to Lodge Complaints: You have the right to lodge a complaint with your local data protection authority
To exercise any of these rights, please contact our privacy team at privacy@malaysiavisa.my with "Data Subject Request" in the subject line.
Cookies & Tracking
How We Use Cookies
Our website uses cookies to enhance your user experience and collect analytics data:
Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a website is setting cookies. Please note that disabling certain cookies may affect website functionality.
GDPR & International Compliance
We comply with the General Data Protection Regulation (GDPR) and other international data protection laws. If you are a resident of the European Union or other regions with similar data protection laws:
- • We process your data only with your explicit consent or based on legitimate business interests
- • We have executed Data Processing Agreements with all service providers handling EU personal data
- • We use appropriate legal mechanisms for international data transfers
- • We respect all GDPR rights including access, rectification, erasure, and data portability
Legal Basis for Processing:
We process your personal data primarily on the basis of contract performance (processing your visa application), compliance with legal obligations (immigration requirements), and legitimate business interests (service improvement and fraud prevention).
Privacy Questions & Contact
If you have questions about our privacy practices or wish to exercise your privacy rights:
Privacy Officer Email: privacy@malaysiavisa.my
Response Time: Within 30 days for privacy inquiries
Mailing Address: Malaysia eVisa, Kuala Lumpur, Malaysia
Available: Monday - Friday, 9 AM - 6 PM Malaysia Time
Updates to This Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date. Your continued use of our services following notification of changes constitutes your acceptance of the updated privacy policy.
Ready to Apply for Malaysia eVisa?
Your personal information is safe with us. Apply with confidence knowing your privacy is protected.
MalaysiaVisa.my is an independent visa application service provider and is not affiliated with Malaysia Immigration, the Malaysian Government, or any government agency. We are a private company providing visa application assistance. For official information, please visit the official Malaysia Immigration website.