Frequently Asked Questions

A Malaysia eVisa is an electronic travel authorization that allows foreign nationals to visit Malaysia without a physical visa stamp. It's a digital approval document sent via email that you present at immigration upon arrival. The eVisa is valid for a 6-month period from the date of approval.

Malaysia eVisa costs depend on processing speed:

Regular Processing: $110 USD (4-6 working days) Express Processing: $175 USD (2-3 working days)

Both include a single entry to Malaysia and are valid for 6 months from approval date. All prices are in USD and include all fees - no hidden charges.

Malaysia offers 7 eVisa types:

1. Tourist Visa ($110-$175) - For leisure and sightseeing (90 days) 2. Business Visa ($110-$175) - For business meetings and conferences (30 days) 3. Employment Visa ($110-$175) - For work authorization (90 days) 4. Student Visa ($110-$175) - For full-time education (90 days) 5. Medical Visa ($110-$175) - For medical treatment (30 days) 6. Official Visa ($110-$175) - For government officials (30 days) 7. Dependent Visa ($110-$175) - For family members (90 days)

All eVisa types are available at the same price with regular or express processing options.

Processing times are:

Regular Processing: 4-6 working days (Monday-Friday, excluding public holidays) Express Processing: 2-3 working days (Monday-Friday, excluding public holidays)

Please note that processing times are calculated from the date of payment and document submission. Peak travel seasons may experience slightly longer processing times. You'll receive email updates at each stage of your application.

We recommend applying 2-3 weeks before your intended travel date for regular processing, or 1 week before for express processing. This provides a buffer in case additional documents are requested. However, you can apply at any time, and your eVisa is valid for 6 months from the date of approval, so you can apply well in advance of your trip.

Minimum required documents:

1. Passport bio data page - Clear scan of the page with your photo and information 2. Face photograph - Recent passport-style photo (4x6 cm, white background) 3. Birth certificate (minors only) - For children under 18 with English translation if needed

Optional documents (if available):

• Return flight booking - Booking confirmation for your return flight • Hotel booking - Accommodation confirmation for your stay

All documents should be clear, readable, and in acceptable formats (JPG, PNG, PDF - max 5MB each).

Visa type changes can only be made BEFORE your application is submitted to immigration. Once submitted, the visa type cannot be changed. If you need to change your visa type, you have two options:

1. Cancel your current application (subject to $50 cancellation fee) and reapply with the correct visa type 2. Contact our support team at visa@malaysiavisa.my to discuss your specific situation

We recommend carefully selecting your visa type before proceeding with payment.

A Malaysia eVisa is valid for 6 months from the date of approval. This means you must enter Malaysia within 6 months of receiving your eVisa approval. Once you enter Malaysia, you are permitted to stay for the duration specified in your visa type:

• Tourist, Employment, Dependent, Student visas: 90 days • Business, Official, Medical visas: 30 days

If you need to stay longer, you must apply for a different visa type or extension through Malaysian immigration upon arrival.

No, the eVisa we offer is for single entry only. This means you can enter Malaysia once during the validity period. If you leave Malaysia and want to return, you'll need to apply for a new eVisa. Multiple-entry visas are handled separately through Malaysian immigration authorities and are not available through our standard eVisa application.

The Malaysia Digital Arrival Card (MDAC) is an electronic travel declaration system that allows eligible visitors to enter Malaysia without applying for a traditional visa. It's a modern, digital alternative for approved nationalities. Simply fill out your information online, pay $39, and receive instant approval via email. No documents to upload, no complicated paperwork.

Malaysia Digital Arrival Card costs exactly $39 USD per person. This is a one-time, non-refundable payment that includes:

• Instant processing and approval • Digital arrival card valid for 30 days • Single entry to Malaysia • No hidden fees or additional charges

The $39 price is fixed and transparent - there are no other costs associated with MDAC.

MDAC is available to citizens of eligible countries only. Eligibility depends on bilateral agreements between Malaysia and your country of citizenship. Common eligible nationalities include citizens from most Western countries, ASEAN members, and other nations, but eligibility varies.

To check if you're eligible:

1. Visit the MDAC application page 2. Select your nationality during the application 3. The system will confirm your eligibility

If you're not eligible for MDAC, you can apply for an eVisa instead ($110-$175).

MDAC processing is very fast. After you complete your application and payment:

• You receive instant approval confirmation • Your digital arrival card is issued via email • You can use it immediately for travel

There is no waiting period. You can receive your MDAC within minutes of completing payment, making it perfect for spontaneous travel or last-minute trips.

No documents required! This is one of the biggest advantages of MDAC. You don't need to upload:

• Passport scans • Photos • Flight tickets • Hotel bookings • Any other supporting documents

You simply provide your personal information (name, date of birth, passport number, contact details, and travel dates) through our online form. That's it! No complicated paperwork or document uploads.

Malaysia Digital Arrival Card is valid for 30 days from your date of entry into Malaysia. This is a single-entry card, so if you leave Malaysia and want to return, you'll need to apply for a new MDAC or get an eVisa instead.

Your MDAC approval is valid for 30 days after issuance, so you must enter Malaysia within 30 days of receiving your approval.

No. The Malaysia Digital Arrival Card is 100% NON-REFUNDABLE under ANY circumstances, including:

• If your application is rejected • If you change your travel plans • If you decide not to travel • For any other reason

Once payment is processed, the $39 fee cannot be refunded. If your MDAC is rejected, you may apply for an eVisa instead, but you'll need to pay the eVisa fees separately ($110-$175).

Choose MDAC if:

• You're a citizen of an eligible country • You want instant approval • You don't want to upload documents • You're staying 30 days or less • You want the cheapest option ($39) • You like simplicity

Choose eVisa if:

• You're not eligible for MDAC • You need 6 months validity • You want 90-day stay options (certain visa types) • You need longer processing flexibility • You're from a non-eligible country

Check your eligibility during the application process.

Malaysia eVisa pricing is:

Regular Processing: $110 USD per application • Processing time: 4-6 working days • Valid for: 6 months • Includes: Single entry to Malaysia

Express Processing: $175 USD per application • Processing time: 2-3 working days • Valid for: 6 months • Includes: Priority processing + Single entry to Malaysia

Both prices are final with no hidden fees. All visa types (Tourist, Business, Employment, Student, Medical, Official, Dependent) use the same pricing structure.

No. Our pricing is completely transparent:

For eVisa: • Regular: $110 USD (all-inclusive) • Express: $175 USD (all-inclusive)

For MDAC: • $39 USD (all-inclusive)

What's included: • Application processing • Immigration fees • Digital document • Email delivery • Support

There are no additional charges, no system fees, no processing fees beyond the stated price. The amount you see is exactly what you pay.

Our pricing is competitive and reflects the full cost of the service:

Regular eVisa: $110 USD (official processing fee + service) Express eVisa: $175 USD (priority processing + service) MDAC: $39 USD (complete application + service)

While you may find lower prices elsewhere, ensure you're comparing the same services: • Legitimate visa processing through official channels • Full customer support • Document security and privacy • Professional application handling • Quality assurance

Our pricing reflects the value and reliability of our service.

We accept multiple secure payment methods:

• All major credit cards (Visa, Mastercard, American Express) • Debit cards • Online banking transfers • Digital payment platforms

All payments are processed through our secure, encrypted payment gateway. Your financial information is completely safe and protected. You'll receive an instant payment confirmation via email.

Yes. While our prices are displayed in USD, you can pay in your local currency. Our payment system provides real-time currency conversion at the current exchange rate. The total amount you pay in your local currency will be shown before you confirm your payment, so you know exactly what you're paying.

Yes, each family member needs their own visa application:

For eVisa: • Each person pays $110 (Regular) or $175 (Express) • Each application is processed separately • Dependent visas available for family members

For MDAC: • Each person pays $39 • Each person needs their own approval • Instant approval for each applicant

There are no family discounts or group rates. Each applicant must apply individually and pay the standard fee.

Your documents go through our secure processing system:

1. Documents are scanned and uploaded securely 2. Information is verified for accuracy and completeness 3. Documents are submitted to Malaysian immigration 4. Immigration reviews your application 5. You receive approval or additional document request 6. Final visa is issued via email

All documents are kept confidential and encrypted. We do not share your information with third parties beyond immigration officials.

Document correction depends on submission status:

BEFORE immigration submission: • You can request changes • Contact us immediately at visa@malaysiavisa.my • Provide corrected documents • Processing continues with updated information

AFTER immigration submission: • Documents cannot be changed • Contact immigration directly • Follow their procedures for corrections • May require reapplication

Always double-check documents before final submission to avoid delays.

Accepted file formats:

• JPG (recommended for photos) • PNG (good for documents) • PDF (for combined documents)

Requirements: • Maximum file size: 5MB each • Clear, readable quality • No blurry or cut-off images • Color scans recommended • All pages included

File format doesn't affect your fees - all prices are the same regardless of format used.

Yes. We take security very seriously:

• All data encrypted with SSL/TLS technology • Secure servers with firewall protection • Password-protected access • No unauthorized third-party access • Compliant with data protection standards • Personal information only shared with Malaysian immigration • Regular security audits

Your privacy is our priority. We never sell or share your information for marketing purposes.

The process is simple:

1. Visit our website and select your visa type 2. Fill in your personal and passport information 3. Provide required documents (for eVisa only; MDAC requires no documents) 4. Review your application 5. Make payment ($110-$175 for eVisa, $39 for MDAC) 6. Receive confirmation email with your approved visa

For eVisa, the process typically takes a few minutes. For MDAC, you can complete the entire application in just minutes.

If you haven't received your approval email:

1. Check your spam/junk folder - automated emails sometimes end up there 2. Check the email address you provided in your application 3. Wait for the full processing time (4-6 days for regular, 2-3 days for express) 4. If processing time has passed, contact us at visa@malaysiavisa.my

Provide us with: • Your full name • Passport number • Email address used for the application • Application reference number (if available)

We'll investigate and resend your approval immediately.

If your application is rejected, immigration will provide reasons. Common reasons include:

• Incomplete or incorrect information • Invalid passport • Passport expiration before intended return date • Document quality issues • Security or background concerns

If rejected, you have options:

1. Correct the information and reapply (additional fees apply) 2. Switch to a different visa type 3. Contact our support team at visa@malaysiavisa.my for guidance

Rejection fees are non-refundable, but you can reapply with corrected information.

Yes, minors can apply for Malaysia eVisa:

• Children of all ages can get eVisa • Both parents must provide consent if traveling separately • Birth certificate required for children under 18 • Child needs their own passport • Same fees apply ($110-$175)

For minors traveling with one parent only, a notarized consent letter from the other parent is required. If the minor is traveling alone, consent from both parents is mandatory.

eVisa and MDAC extensions must be handled through Malaysian immigration upon arrival in Malaysia:

• For eVisa: Contact Peninsular Malaysia Immigration Department • For MDAC: Contact immigration at your port of entry • Extensions are subject to Malaysian immigration approval • Additional fees may apply

We cannot extend visas remotely. You must apply in person at immigration offices in Malaysia during your stay.

If you notice errors before payment:

You can edit your information before completing payment. Simply go back and correct the details.

If errors are noticed after payment:

1. Do NOT travel with the incorrect visa 2. Contact us immediately at visa@malaysiavisa.my 3. Provide correct information 4. A new application will be processed 5. Standard fees apply for the corrected application

Accurate passport information is critical for immigration approval.

While not required for the visa application, we strongly recommend travel insurance that includes:

• Medical coverage • Trip cancellation • Emergency evacuation • Baggage protection

Malaysia has good healthcare facilities, but medical costs can be high for foreigners. Travel insurance provides protection and peace of mind. Check with insurance providers for coverage in Malaysia.

Cancellation policies vary:

For eVisa: • Cancel BEFORE submission to immigration: $50 cancellation fee applies • Cancel AFTER submission: Non-refundable

For MDAC: • 100% non-refundable under all circumstances

To cancel: 1. Contact us at visa@malaysiavisa.my 2. Provide your application reference 3. Request cancellation 4. Cancellation fee (eVisa only) will be deducted 5. Remaining amount refunded to original payment method (if applicable)